Code of Rights
| Your rights when receiving a health or disability service |
| How to make a complaint |
Everyone using a health or disability service has the protection of a Code of Rights. An independent Commissioner promotes and protects these rights under a New Zealand law called the Health and Disability Commissioner Act 1994. This Code of Rights gives you 10 rights. These are:
- To be treated with respect.
- To be treated fairly without pressure or discrimination.
- The right to dignity and independence.
- To receive a quality service and to be treated with care and skill.
- To be given information that you can understand in a way that helps you communicate withthe person providing the service.
- To be given the information you need to know about your health or disability; the service being provided and the names and roles of the staff; as well as information about any tests and procedures you need and any test result. In New Zealand, people are encouraged to ask questions and to ask for more information to help them understand what is going on.
- To make your own decision about your care, and to change your mind.
- To have a support person with you at most times.
- To have all these rights apply if you are asked to take part in a research study or teaching session for training staff.
- You have the right to complain and have your complaint taken seriously.
